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We are committed to Employment Equity and encourage applications from
qualified persons of aboriginal ancestry; persons with disabilities;
members of visible minorities and women seeking
management and non-traditional roles.

A job competition is being held to fill the following position in the Field Operations Division:

CUSTOMER SERVICE REPRESENTATIVE
(Level 4)

Location: Preeceville
Status: Temporary

Duties:

• Answer any and all customer inquiries made directly to the office in a timely manner.
• Answer any inquiries made on a daily basis, either by phone, mail or e-mail, from various head office departments.
• Maintain the customer contracts for the customer service office which includes clerical, processing and data entry work.
• Participate as a member of the sales team for the annual sales of the crop insurance program.
• Miscellaneous clerical duties such as correspondence, reports, batching, mail, filing, supply need identification and requisition, etc.
• Maintain a clear understanding of computer work; data entry, computer program knowledge and use.
• Preparation, distribution, checking and processing of adjuster work and expense and activity reports.
• Provide input into daily job duties within specified guidelines.

Qualifications:

• Grade 12, supplemented by a relevant business course and extensive related clerical experience, or an equivalent combination of education and experience.
• Experience with computer applications, specifically wordprocessing, spreadsheeting, messaging and scheduling software (e-mail).
• Strong written communication skills.
• Strong oral communication skills with experience in explaining complex policies and procedures in layperson terms.
• Strong interpersonal skills, with the ability to deal tactfully with co-workers and the public, either on the telephone or in person.
• Customer focused.
• Experience dealing with any volatile situation in a calm, cool manner.
• Demonstrated problem solving skills.
• Basic farm/agriculture knowledge.
• Sound knowledge of all crop insurance programs, policies and procedures.
• As a condition of employment, the successful candidate will be subject to a criminal record check.

Probation Period: 936 Hours

Benefits: According to the current Collective Bargaining Agreement between the Saskatchewan Crop Insurance Corporation and the Saskatchewan Government and General Employees' Union.

Applications should be forwarded in confidence to the following address by July 7, 2008:

	Saskatchewan Crop Insurance Corporation Box 3000 MELVILLE, Saskatchewan S0A 2P0
Attention:	Human Resources Consultant Human Resources Division Fax: (306) 728-7260 e-mail: human.resources@scic.gov.sk.ca

COMPETITION No. 08-39