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 Home > About Us >Internal Business Process Perspective

Strategic Goal 3: Internal Business Process Perspective

Effective and innovative delivery of programs and services

Objective 1: To ensure our infrastructure meets the evolving needs of our core business

Performance Measures
Strategic Initiatives

Number of customers who have enrolled in CropConnect compared to previous years

Crop Insurance website traffic and usage statistics

Evaluate business process to develop and enhance online business applications

Objective 2: To continually provide consistent, accurate and timely service

Performance Measures
Strategic Initiatives
Customer service contacts through various avenues Focus on customer service

The average time between a claim registered and an indemnity paid

Percentage of total claims completed by declaration and verification results

Ensure timely adjudication of claims and indemnity payments
Percentage of claims keyed at source Provide efficient customer service by keying customer information and claims at source

Objective 3: To provide customers with crop insurance information to assist them in making farm management decisions

Performance Measures
Strategic Initiatives

Number of acres enrolled in the Saskatchewan Management Plus (SMP) program compared to previous years

 Continue to expand and develop the SMP program
 
Government of Saskatchewan Agriculture and Agri-Food Canada
©Saskatchewan Crop Insurance, Box 3000 Melville, Saskatchewan, Canada, S0A 2P0
Phone: (306) 728-7200 or 1-888-935-0000
This page last modified 02/22/08